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DOA : For local customers,
Eware provides a one month warranty from invoice
date. For oversea customers, Eware provides a three
month warranty from invoice date.
RMA : Eware provides a one year warranty from invoice
date. For those replaced components, we provide
a three month warranty. |
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Eware will
only accept RMA/DOA requests by fax. This will eliminate
verbal communication errors, and will facilitate
handling and verification and tracking of all RMA/DOA
requests. |
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Customers need to fill
out the RMA/DOA request form with complete information. |
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After Eware receives your RMA/DOA
request list, we will respond by faxing the RMA/DOA
number back to customer within 24 hours. |
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Only DOA 's warranty period will be
authorized to replace new products. But if the products
have Serious defects beyond repair, it can only
be replaced after the authorization of Eware CEO.
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If customer has a
contract or other regulation for the order. Not
according to the above mentioned DOA warranty period
and returned products terms. |
DOA Products
| Replaced with new products or credited
at Eware's choice within 15 working days after receipt
of the DOA request by Eware. |
RMA Products
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In the out-of-warranty
situation, before we make the repairs, we will send
you a quotation with the repair charges and the
time needed. Please sign this quotation as confirmation
and return. We will promptly start the repair once
we receive the quotation. If they are free of charge,
we will start the repair at once after informing
you the time needed. |
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If RMA can't be repaired
in time. We will replaced it with our stocked product
under your agreement. If new products are required,
it needs the authorization of Eware CEO. |
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During the warranty period, if the
products are not used properly, or damaged due to
nature hazards, Eware will estimate the repair charges
and liability, and then decide repair is free or
charged. If RMA products are out-of-warranty, repair
costs will be paid for by the customer. |
NTF (No trouble found) Products
| If there are no problems found in
the products after testing, we will collect a portion
of the shipping costs, handling fees and testing
fees. |
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